The Gruffalo Sticker Book

At Hobbyz, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our dedicated team is here to assist you.

1. Eligibility for Returns
To qualify for a return or exchange, please ensure the following criteria are met:

Timeframe: Return requests must be initiated within 14 days of the delivery date.

Condition: Items must be unused, in the same condition as received, and in their original, unopened packaging with all tags and seals intact.

2. Non-Returnable Items
For hygiene and safety reasons, certain items are exempt from being returned. We cannot accept returns on:

Personalized Goods: Any custom-made or modified items.

Opened Media: Books or media where the original seal has been broken.

Misuse: Items that show signs of damage due to neglect or misuse.

3. How to Initiate a Return or Exchange
We offer two convenient ways to start your request:

Self-Service: Log in to your account, navigate to "My Orders," and select the "Return" option for the eligible items.

Support Team: Alternatively, you may email us at hello@hobbyz.ae. Please include your Order Number and the reason for the request.

Once initiated, our team will review the request and provide instructions for the collection of your item.

4. Refunds
Upon receipt and successful inspection of your returned item, we will notify you regarding the status of your refund.

Approval: Once approved, the refund will be processed back to your original method of payment.

Timeline: Please allow 7–10 business days for the transaction to reflect in your account, depending on your bank's processing times.

At Hobbyz, we are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below to understand our delivery practices.

1. Domestic Shipping (UAE)
We are pleased to offer comprehensive shipping services across the United Arab Emirates.

Free Shipping: We offer Free Standard Delivery on all orders of AED 50 and above.

Standard Shipping Fee: For orders below AED 50, a flat standard shipping fee will be applied at checkout.

Delivery Time: You can expect your order to arrive within 1–2 working days from the date of purchase.

2. Shipping Partners
We partner with premium courier services to ensure your package is handled with the utmost care and delivered safely to your doorstep.

3. International Shipping
Currently, Hobbyz provides delivery services exclusively within the UAE. We do not offer international shipping at this time; however, we are working toward expanding our reach in the future.

4. Order Processing
Orders are prioritized for quick dispatch and are typically processed within 24 hours. Please note that orders placed on public holidays will be processed on the following business day.

5. Order Tracking
Once your order has been dispatched, you will receive a confirmation via email or SMS containing your tracking number and a link to monitor your shipment in real-time.

6. Delivery Support
If your order does not arrive within the estimated timeframe, or if your package arrives in a damaged condition, please contact our customer support team at hello@hobbyz.ae or via WhatsApp at +971 55 784 2552 for immediate assistance.